Privacy Policy
Effective Date: July 22, 2026
Last Modified: July 22, 2026
1. General Provisions
HIGHCOATIC Co., Ltd. (hereinafter referred to as "the Company") values the personal information of data subjects and complies with relevant laws, including the Personal Information Protection Act. This Privacy Policy outlines the purposes for which personal information is collected and how it is processed on the Company's website (https://highcoatic.com, hereinafter referred to as "the Site").
2. Items of Personal Information Collected and Collection Methods
The Company does not provide a membership registration function and collects personal information only during the inquiry and quotation consultation processes below.
Inquiry — Name, Email Address, Inquiry Subject, Inquiry Details, Attached File (optional)
Quotation Consultation — Name, Company Name, Contact Number, Email Address, Project Type, Site Location, Project Scale, Desired Timeline, Detailed Description, Attached File (optional)
Consultation Channel (Channel Talk) — Information directly entered by the user during the consultation process
Automatically Collected Items — Access IP address, Browser type, Access time, Cookies. Used only for service security (prevention of automated registration) and statistical purposes.
The Company does not collect sensitive information such as ideology, beliefs, or health status, nor unique identification information (e.g., resident registration numbers). Please ensure that you do not provide more personal information than necessary when making an inquiry.
3. Purpose of Personal Information Processing
The collected personal information is used only for the following purposes, and consent will be obtained in advance if the purpose changes.
Confirmation and response to inquiries
Calculation of construction quotations, consultation progress, and site condition verification
Prevention of unauthorized service use (spam/automated registration)
The Company does not use the collected personal information for marketing, sending promotional information, or any other purposes unrelated to those stated above.
4. Retention and Use Period of Personal Information
Inquiry and quotation consultation details on the Site are not stored in a separate database and are only transmitted to the Company's representative via email.
The transmitted information will be destroyed within 1 year from the completion of the inquiry response and consultation. However, if a contract is concluded and a business relationship arises, the information will be retained for the period stipulated by relevant laws, such as the Act on Consumer Protection in Electronic Commerce, etc.
Automatically collected access records are retained for 3 months in accordance with the Communications Secrecy Protection Act and then destroyed.
5. Provision of Personal Information to Third Parties
The Company does not provide the personal information of data subjects to third parties. However, exceptions are made when there are special provisions in laws or when investigative agencies request it through legitimate procedures.
6. Entrustment and International Transfer of Personal Information Processing
The Company entrusts personal information processing operations as follows for service operation:
Sinch (Mailgun) — Sending inquiry/quotation reception emails / Storage Country: USA / Transferred Items: Name, Contact Number, Email, Inquiry Details, and Attached Files entered during inquiry / Transfer Time: Upon inquiry submission / Retention Period: Until the purpose of entrustment is achieved
Cloudflare, Inc. — Website security (prevention of automated registration), content delivery, file storage / Storage Country: USA / Transferred Items: Access IP address, Browser information / Transfer Time: Upon site access / Retention Period: Until the purpose of entrustment is achieved
Channel Corporation Co., Ltd. (Channel Talk) — Online consultation / Storage Country: Republic of Korea / Transferred Items: Information entered by the user during consultation / Retention Period: Until the purpose of entrustment is achieved
Data subjects may refuse international transfer. If you wish to refuse, please contact us at the inquiry details below, and we will provide consultation through other methods, such as by phone (031-338-3689). However, in this case, the use of online inquiry functions may be restricted.
7. Rights of Data Subjects and How to Exercise Them
Data subjects may exercise the following rights at any time:
Request to view personal information
Request for correction and deletion of errors
Request for suspension of processing
Withdrawal of consent
Requests to exercise these rights can be made to the inquiry contact below, and the Company will take action without delay. Requests can also be made through a legal representative or an authorized agent.
8. Destruction of Personal Information
The Company destroys personal information without delay once the retention period has expired or the processing purpose has been achieved.
Information in electronic file format is permanently deleted using methods that prevent recovery, and paper documents are shredded or incinerated.
9. Measures to Ensure the Security of Personal Information
The Company takes the following measures to ensure the secure processing of personal information:
Application of HTTPS encrypted communication across all sections
Limiting personal information handlers to a minimum and managing access rights
Application of automated registration prevention (Cloudflare Turnstile) and access attempt restrictions
Retention of access records for personal information processing systems
10. Use of Cookies
The Site uses cookies to maintain user connection status and for security. Users can refuse cookie storage in their browser settings, but in this case, some functions, such as submitting inquiry forms, may not operate correctly.
11. Chief Privacy Officer
The Company designates a Chief Privacy Officer as follows to oversee personal information processing and handle data subject complaints.
Chief Privacy Officer
Department/Name: ※ To be designated and indicated later
Inquiries: Contact Us
Phone: 031-338-3689
12. Methods for Remedying Infringement of Rights
If you require consultation or remedy due to personal information infringement, you may contact the following organizations:
Personal Information Dispute Mediation Committee — 1833-6972 (www.kopico.go.kr)
Personal Information Infringement Report Center — 118 (privacy.kisa.or.kr)
Supreme Prosecutors' Office Cyber Investigation Division — 1301 (www.spo.go.kr)
National Police Agency Cyber Bureau — 182 (ecrm.police.go.kr)
13. Changes to the Privacy Policy
This policy may be revised due to changes in laws or service content, and any changes will be announced through the Site. In the event of significant changes, notice will be given at least 7 days prior to their effective date.
14. Contact Information
For inquiries regarding personal information processing, please contact us at:
HIGHCOATIC Co., Ltd.
Address: 108, Munhwa-ro, Idong-eup, Cheoin-gu, Yongin-si, Gyeonggi-do, (17136), Republic of Korea
Phone: 031-338-3689
Inquiries: Contact Us